Terms and Conditions for Online Sales

General

  • All services are sold as described on the website
  • All prices are in Pound Sterling
  • Class times are in GMT (Greenwich Mean Time)
  • Payment is via a secure payment platform called Stripe which is very similar to PayPal. I am using Stripe due to its good reputation, smooth transaction and lower fees. Stripe is used by millions of users and companies from Spotify and Expedia to National Geographic.

Vouchers/Discount Codes

  • If you have a discount code or a voucher, you can input the code before checkout to receive your discount

Provision of services

  • A service is provided when a class, workshop or retreat you have booked and paid for has been attended by you and teaching delivered by Anja Torikka
  • If I fail to provide the service paid for, you are entitled to a full refund. This means if I fail to turn up to provide the service due to illness or conditions that prevent me from getting to the venue. If, however, you feel that you haven’t received the service you expected, please email hello@anjayoga.co.uk to discuss the matter further
  • If I am unable to provide activities included in a yoga retreat due to circumstances out of my control, I won’t be liable and unable to offer a refund but alternatives will be arranged to the best of my ability. This is for example severe weather conditions during walking&yoga retreats which might alter walking plans for your safety. Please see detailed T&Cs for specific retreats.
  • A notification will be sent to you via email if I am unable to offer the service you have paid for. You can choose to receive a full refund or postponement of payment to another class.
  • If you are unable to attend a class, workshop or retreat, a notification must be done in writing to me by emailing hello@anjayoga.co.uk. Please see below cancellation policy for different types of events.

Cancellation policy – weekly classes

  • Weekly online and face to face classes have a 24 hour cancellation policy. No refunds will be offered if you cancel your space on the class less than 24 hours prior to the class for any reason
  • For online classes only: you are able to transfer payment of the class to another online class up to 2 hours prior to the start of the class. No transfer for face to face classes
  • Class blocks must be paid in advance at the start of the block and there are no partial refunds for missed classes. You can transfer your space to a different class within the same block up to 2 hours prior to the class start time by emailing hello@anjayoga.co.uk.

Cancellation policy – workshops

  • Workshops have a 7 day cancellation policy. No refunds will be offered if you cancel your space on the workshop less than 7 days prior to the workshop for any reason.
  • If an alternative date exists, you can transfer your space to an alternative date up to 48 hours before the workshop. This allows me to re-advertise your space on the workshop.
  • You can transfer your space to another person at no extra charge. You have to find the person who will take your space and notify me via email on hello@anjayoga.co.uk with their details

Cancellation policy – half day and day retreats

  • A deposit of £20 for day retreats and £10 for half day retreats is non refundable (Half day retreats must be paid in full at booking)
  • If you cancel between 30 days and 14 days before the retreat, you will receive a 50% refund of the total balance
  • If you cancel less than 14 days before, there will be no refunds
  • If an alternative date exists, you can transfer your space to an alternative date up to 7 days before the retreat. This allows me to re-advertise your space on the retreat.
  • You can transfer your space to another person at no extra charge. You have to find the person who will take your space and notify me via email on retreats@anjayoga.co.uk with their details

Cancellation policy – Yoga retreats with an overnight stay

  • Your deposit is non refundable
  • If you cancel more than 60 days before the start of the retreat, you will only lose your deposit.
  • If you cancel between 30 days and 59 days before the retreat, you will receive a 50% refund from the final balance minus the deposit. The deposit is always non refundable.
  • If you cancel less than 30 days before, there will be no refunds.
  • You can transfer your space to another person at no extra charge. You have to find the person who will take your space and notify me via email on retreats@anjayoga.co.uk with their details

I warmly recommend purchasing a travel insurance for all yoga retreats.